Privacy Notice

Introduction

Swiss4win operates an online gambling platform. This privacy notice explains how we collect, use, protect, and disclose your personal data in connection with your use of Swiss4win and the services we provide. It applies to all players and visitors and governs data processed by Swiss4win wherever you are located. The Website is not intended for individuals under the age of 18, and Swiss4win does not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will delete it and suspend the related account in accordance with our procedures.

Who controls your personal data

Swiss4win is the data controller for the personal data collected in connection with the Website and services. We may engage group companies or trusted service providers to process data on our behalf for purposes described in this notice. You may contact our privacy team to exercise your rights or raise concerns using the contact details provided at the end of this notice.

What personal data we collect

  • Identity data: name, date of birth, government-issued identification numbers, and documents used to verify identity.
  • Contact data: email address, postal address, telephone number.
  • Financial and transaction data: payment instrument details, transaction history, deposits, withdrawals, and betting activity.
  • Technical data: IP address, device type, operating system, browser, and cookies or similar technologies.
  • Profile data: login credentials, user preferences, and communication preferences.
  • Usage data: how you use the Website and services, games played, time stamps, and risk scores.
  • Marketing data: your preferences for receiving marketing communications.
  • Communication data: messages and interactions with customer support, including wellbeing information where provided.

Where we obtain personal data

  • Directly from you when you register, deposit, play, or interact with us.
  • From your use of the Website, surveys, or communications with us.
  • From third parties such as payment processors, identity verification services, or publicly available sources where permitted by law.
  • From cookies and other tracking technologies when you consent or as otherwise permitted by law.

Purposes and legal bases for processing

Swiss4win processes personal data only for purposes compatible with your relationship with us and in accordance with applicable data protection laws. The legal bases we rely on include contract performance, compliance with legal obligations, legitimate interests, and consent where required by law. The following purposes describe our processing and the corresponding legal basis:

  1. To provide and manage your account, process transactions, and deliver services requested by you. Legal basis: contract performance.
  2. To verify identity and age, and to comply with regulatory and licensing requirements. Legal basis: regulatory/legal obligation.
  3. To prevent, detect, and investigate fraud, money laundering, and other irregular activities. Legal basis: regulatory/legal obligation; legitimate interests.
  4. To communicate with you, deliver receipts, updates, and customer support. Legal basis: contract performance; legitimate interests.
  5. To perform risk assessments, monitor for responsible gambling, and implement protective measures for at‑risk players. Legal basis: regulatory/legal obligation.
  6. To improve and secure our services, include system maintenance, security updates, and analysis. Legal basis: legitimate interests.
  7. To provide marketing communications and personalized offers with your consent or where permitted by law. Legal basis: consent; legitimate interests where applicable.
  8. To conduct analytics and research to understand usage patterns and enhance the user experience. Legal basis: legitimate interests.
  9. To comply with law enforcement, regulatory requests, and to cooperate with authorities. Legal basis: regulatory/legal obligation.

Sharing and disclosure of your data

We may share your personal data with:

  • Other entities within the Swiss4win group for purposes consistent with this notice.
  • Service providers or processors that perform services on our behalf (for example, payment processing, identity verification, IT services, and customer support).
  • Regulators, law enforcement authorities, or other third parties as required by law or to protect our rights, safety, or property.
  • In corporate transactions, such as a merger or sale of assets, your data may be transferred to the acquiring entity as part of the transaction.

International transfers and data security

Your personal data may be transferred to countries outside your residence or outside the European Economic Area where required to provide our services. We implement safeguards to protect your data in these transfers, including contractual protections and appropriate security measures. We will rely on lawful transfer mechanisms and ensure data is treated in accordance with this privacy notice.

Swiss4win applies technical and organizational measures to protect your data, including encryption in transit using TLS and encryption at rest where feasible, access controls, secure configurations, routine testing, and incident response procedures. Access to personal data is restricted to staff and service providers with a legitimate need to know.

Cookies and tracking technologies

We use cookies and similar technologies to operate the Website, analyze usage, remember preferences, and tailor content. You may manage cookie preferences in your browser; disabling cookies may limit access to certain features. We only place non‑essential cookies with your consent or where otherwise permitted by law.

Data retention

Swiss4win retains personal data only for the period necessary to fulfill the purposes described in this privacy notice and to comply with legal or regulatory obligations. In general, we retain account and transactional data for a minimum period of five years after termination of the customer relationship. Some data may be kept longer to meet legal obligations, guard against potential liability, or for legitimate business purposes as permitted by law. When data is no longer needed, it is securely deleted or anonymized.

Your rights

You have rights in relation to your personal data, including:

  • Right of access to the data we hold about you.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure where permitted, subject to legal obligations.
  • Right to restrict processing in certain circumstances.
  • Right to data portability in a structured, commonly used format.
  • Right to object to processing based on legitimate interests or when processing is for direct marketing.
  • Right to withdraw consent where processing is based on consent.
  • Right to lodge a complaint with a data protection authority.

To exercise any of these rights, contact our privacy team using the contact details at the end of this notice. We will respond in a timely manner and in accordance with applicable law.

Automated decisions and profiling

Swiss4win may use automated processes for identity verification, risk scoring, and anti‑fraud controls. If such processing produces a decision with legal or similarly significant effects, you may request human review and explanation of the decision.

Children's privacy

Swiss4win does not knowingly collect or process personal data from individuals under 18. If we become aware that a user is under 18, we will take steps to delete the data and suspend the account in accordance with applicable laws and our policies.

Changes to this privacy notice

Swiss4win may update this privacy notice from time to time. We will publish any material changes and, where required by law, notify you by appropriate means. Continued use of our services after changes indicates your acceptance of the revised terms.

How to contact us

If you have questions, concerns, or would like to exercise your rights, please contact Swiss4win's Privacy Office at:

[email protected]

Alternatively, you may reach us at the postal address or other contact methods published on our site statements for privacy inquiries. We will respond in accordance with applicable data protection laws.