Responsible Gaming Policy

Introduction and Commitment

Swiss4win recognises responsible gaming as a core operating principle. Gambling on our platform is a form of entertainment, and we are dedicated to providing tools, information, and processes that help players manage their activity and minimise harm. This policy sets out the measures we implement, the responsibilities of players, and the avenues for assistance when needed.

Maintaining Control

Players should engage with Swiss4win as leisure activity, not as a source of income. To maintain control, players are advised to:

• gamble only with funds that are disposable and unaffordable for essential needs if lost;
• monitor the time spent on the platform and the total money spent;
• avoid chasing losses or making impulsive decisions;
• take breaks when needed and reassess their circumstances if concerns arise.

Swiss4win provides configurable account limits and self‑exclusion options to support these practices, and the ability to request limits or exclusions at any time through Customer Support.

Self‑Assessment and Early Warning Signs

Users should monitor for indicators that gambling may be affecting well‑being or finances. If several of the following are present, professional evaluation is recommended:

• gambling occupies significant time and thoughts at the expense of work, study, or relationships;
• you gamble beyond your means or borrow money to gamble;
• you conceal gambling activity from family or friends or feel compelled to gamble to the point of distress;
• you experience deteriorating sleep, mood, or functioning related to gambling.

If concerns arise, you should consider contacting a licensed gambling counseling organization or a local support service for guidance and assistance.

Setting Limits

Swiss4win enables players to set account limits to promote responsible play. The following limits may be requested for an account:

• maximum time per day, week or month for access to the player interface;
• maximum deposits per day, week or month;
• maximum spend per day, week or month within the player account.

Limits become effective immediately upon application and do not retroactively apply to prior deposits or expenditures. Limits can be amended at any time: decreasing the limit takes effect immediately; increasing a limit requires a seven‑calendar‑day cooling‑off period to mitigate impulsive changes.

Self‑Exclusion Options

Swiss4win offers a range of self‑exclusion options to pause gambling activity for a defined period or indefinitely. During any self‑exclusion period, a player will be unable to place deposits, participate in games, or receive promotional offers.

• 24 hours self‑exclusion
• 7 days self‑exclusion
• 30 days self‑exclusion
• 6 months self‑exclusion
• 1 year self‑exclusion

Self‑exclusion is initiated by the player through Customer Support. A self‑excluded account cannot be used to create new registrations or deposits during the exclusion period. Upon expiry of a temporary self‑exclusion, the account will be reactivated automatically or within a short period after the end of the exclusion.

Permanent self‑exclusion is available if a player judges that gambling needs to be halted indefinitely. Revocation of permanent self‑exclusion requires a written request to Customer Support, and the account will be reactivated only after a seven‑calendar‑day cooling‑off period. Swiss4win reserves the right to reject reactivation if the company reasonably believes problem gambling persists or recurs.

Swiss4win reserves the right to extend a self‑exclusion period if a player demonstrates ongoing signs of dependence or erratic communications suggesting ongoing risk.

Reactivation and Cooling‑Off

Reactivation after temporary self‑exclusion occurs once the exclusion period ends, subject to system and verification checks. In cases of permanent revocation, a seven‑calendar‑day cooling‑off period applies prior to reactivation to mitigate impulsive decisions. The cooling‑off period does not constitute the start of a new exclusion; it is a mandatory waiting period to safeguard the player.

Counselling and Support Resources

If you require assistance, Swiss4win supports access to professional gambling counselling and guidance through independent organizations. You may seek advice and support from licensed gambling counselling services available in your jurisdiction. Swiss4win does not endorse any specific external organization by name on this platform; you should contact a recognized national or regional counselling body for appropriate help.

Underage Players

Registration and participation in Swiss4win services are prohibited for individuals under the age of 18. The company conducts age verification for all new and existing accounts. Winnings earned by underage players are canceled, and accounts may be suspended pending verification and compliance checks. The legal gambling age varies by jurisdiction; players should confirm applicable local requirements before participating.

Parental Controls and Device Safety

Swiss4win recognises the importance of family safeguards. Parents and guardians are advised to employ device‑level parental controls and internet filtering tools to restrict access to gambling sites. When sharing devices within a household, enable user‑level restrictions and encourage discussions about the risks and legality of underage gambling.

Policy Updates and Compliance

Swiss4win reserves the right to amend this Responsible Gaming policy at any time to reflect regulatory developments, product changes, or evolving best practices. Material changes will be communicated to players through in‑account notices and policy updates.

Contact and Support

For actions related to responsible gaming—settings limits, initiating self‑exclusion, requesting account reactivation after an exclusion, or obtaining guidance—please contact Swiss4win Customer Support. The company will respond in a timely and professional manner and will document all actions taken under this policy.